In order for our schedule to run smoothly and accommodate our clients, we ask that you recognize the following policies.

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Appointment Cancellation Policy

A late cancellation is defined as any appointment canceled within the 24-hour window prior to the start time of the appointment.

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A no show is defined as any appointment that is not canceled and the client does not attend their appointment.

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An appointment alteration is defined as changes to the appointment that effect the booked service time. (Example: you are booked for a 50 minute massage and want to drop to a 30 minute massage.)

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A late cancellation will be sent an invoice of  half the price of the service to the email on file to be paid prior to being allowed to rebook. 

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A no show will be sent an invoice of the full price of the missed service to the email on file to be paid prior to being allowed to rebook.

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Appointment alterations within the 24 hour window are treated as late cancellations

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If you have an unavoidable emergency please contact us by email as early as possible.  

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If you are late to an appointment, the missed time will be deducted from your service time. (Please Note: If you are more than 15 minutes late, you will be considered a no show.

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Due to the nature of our services, we do ask that guests and children do not accompany you to your appointments.

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