top of page
White paper texture background and watercolor paper.jpg


In order for our schedule to run smoothly and accommodate our clients, we ask that you recognize the following policies.

Appointment Cancellation Policy

A late cancellation is defined as any appointment canceled within the 24-hour window prior to the start time of the appointment.

A no show is defined as any appointment that is not canceled and the client does not attend their appointment.

An appointment alteration is defined as changes to the appointment that effect the booked service time. (Example: you are booked for a 50 minute massage and want to drop to a 30 minute massage.)

A late cancellation will be sent an invoice of  half the price of the service to the email on file to be paid prior to being allowed to rebook. 

A no show will be sent an invoice of the full price of the missed service to the email on file to be paid prior to being allowed to rebook.

Appointment alterations within the 24 hour window are treated as late cancellations

If you have an unavoidable emergency please contact us by email as early as possible.  

If you are late to an appointment, the missed time will be deducted from your service time. (Please Note: If you are more than 15 minutes late, you will be considered a no show.

Due to the nature of our services, we do ask that guests and children do not accompany you to your appointments.

  • Is there any reason I shouldn't get a massage?
    You should not get a massage if you have BLOOD CLOTS, CANCER, or are in your first trimester of PREGNANCY. You should avoid DEEP TISSUE massages if you are PREGNANT, are on BLOOD THINNERS, or have VERICOSE VEINS
  • How should I prepare for a spray tan?
    -Shower, exfoliate, & shave before your appointment -Do not wear any deodorant, lotion, or make up to your appointment -Wear loose, dark clothing to your appointment -Do not sweat or get wet for 12 hours after your spray tan - Do not use a wash cloth, loofa, or exfoliating soap for the life of your tan -Do not get in a chlorinated pool for the life of your tan.
  • I just got engaged! What should I do to book my bridal services?
    -Head to our BRIDAL page and fill out and submit the BRIDAL AGREEMENT -Book a BRIDAL CONSULTATION + any services you would like to trial -Please bring any inspiration photos you may have to your consultation to ensure proper time management PLEASE NOTE: Dates can be held for the event, but retainer must be paid before your booking is confirmed. Prior to booking confirmation, the date may still be booked by another event.
  • Can I get Xtreme Lashes extensions if I have extensions done elsewhere?
    No, I do not work on non Xtreme lashes. If you have a previous set from another stylist that is not Xtreme Lashes certified, your set may need to be removed. If you visit another lash stylist for a refill between your sessions at Haven I reserve the right to remove you as a client for sanitation liability concerns.
  • How should i prepare for lash extensions?
    -Remove all make up make up, eye creams, & serums for your appointment. Please make sure you arrive to every appointment with CLEAN LASHES. Extension services are time based so extensive make up removal leaves less time for lashing. -Wear eyeglasses instead of contact lenses -Do not curl your lashes the day of your appointment. -Do not tint or perm your lashes 24 hours before your appointment. -If you are using rentinol products around your eyes, please discontinue use at least 3 weeks prior to your lash services.
  • Can I book on Saturdays?
    Due to high demand we only accept regular clients for Saturday bookings.
bottom of page